Friday, October 05, 2007

A Letter to DHL

Dear sir,

I know DHL is among the leading players in international express, overland transport, air freight, ocean fright, contract logistics and many other disciplines. But please explain to me what took DHL so long to deliver my package.

Though I love travelling I usually don't prefer my luggage to do an "Around the world" trip. The tracking information below shows that from Bangalore, it made its way to Cologne, via New Delhi. And then it made a trip to Brussels in Belgium. Then it crossed the Atlantic and reached Ohio, USA. And then again it shows Brussels, did it cross Atlantic again? And then to the Sin City, Amsterdam. Wow!!! it is indeed the luckiest of all the bags for having got a chance to do so much travelling but here, I'm awaiting for the stuff inside that. It then arrives at Mexico city and again goes back to Ohio. Has it taken a wrong cargo or something? Or if you can't deliver it, I can ask my friend who is travelling to Ohio to collect and ship it with Fedex or UPS or some other providers who do not offer such free touring options for the baggage.

Latest news I received about the bag said that it has reached Monterrey. And the cutsoms authorities need another 2 weeks time to analyze the edibles if it is not biologically hazardous. And the clothes inside them, are for using it here Mister and not for selling, as one of the personnels doubted. If you want to analyze the food for 2 weeks, then you might as well consume it or destroy it, I'm sure it'll not be in edible state after your bloody analysis. I was thinking USA was the only country which was foolishly scrupulous about all this, but now I'm aware that Mexico too is following the footsteps of its great neighbour, which is a pity. The point here is, I'm not trying to blame USA or Mexico or the customs. You!!! The Great DHL, as a service provider should know a priori, on what to allow and what to deny, shouldn't you?

I request that whatever you want to do with that, try to send it soon before the edibles reach the non-edible state. Again, the clothes in there are old and used and are meant for using here, I promise I dont sell them in flea market.

With warm regards,
Sachin

Date
Location Service Area
Checkpoint Details

September 25, 2007
Bangalore - India
Arrived at DHL facility in Bangalore - India

September 25, 2007
Bangalore - India
Departed from DHL facility in Bangalore - India

September 26, 2007
Delhi (New Delhi) - India
Arrived at DHL facility in Delhi (New Delhi) - India

September 26, 2007
Delhi (New Delhi) - India
Departed from DHL facility in Delhi (New Delhi) - India

September 27, 2007
Cologne - Germany
Departed from DHL facility in Cologne - Germany

September 27, 2007
Brussels - Belgium
Arrived at DHL facility in Brussels - Belgium

September 27, 2007
DHL Wilmington Airpark, OH - USA
Clearance delay

September 29, 2007
Brussels - Belgium
Departed from DHL facility in Brussels - Belgium

September 29, 2007
Amsterdam - Netherlands, The
Arrived at DHL facility in Amsterdam - Netherlands, The

September 29, 2007
Amsterdam - Netherlands, The
Departed from DHL facility in Amsterdam - Netherlands, The

September 29, 2007
Amsterdam - Netherlands, The
Transferred through Amsterdam - Netherlands, The

September 30, 2007
Mexico City - Mexico
Arrived at DHL facility in Mexico City - Mexico

September 30, 2007
Mexico City - Mexico
Processed for clearance at Mexico City - Mexico

October 01, 2007
Mexico City - Mexico
Clearance delay

October 02, 2007
Mexico City - Mexico
Clearance delay

October 02, 2007
Mexico City - Mexico
Shipment arrived at wrong facility. Sent to correct destination

October 02, 2007
Mexico City - Mexico
Returned to shipper

October 02, 2007
Mexico City - Mexico
Clearance processing complete at Mexico City - Mexico

October 02, 2007
Mexico City - Mexico
Departed from DHL facility in Mexico City - Mexico

October 03, 2007
DHL Wilmington Airpark, OH - USA
Clearance processing complete at DHL Wilmington Airpark - USA

October 03, 2007
DHL Wilmington Airpark, OH - USA
Departed from DHL facility in DHL Wilmington Airpark - USA

October 03, 2007
Monterrey - Mexico
Processed for clearance at Monterrey - Mexico

October 04, 2007
Monterrey - Mexico
Clearance delay

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